Refund Policy

1. Scope

This Refund Policy applies to digital services sold by “WAVERISE” LIMITED LIABILITY COMPANY (Waverise LLC), registered in the Republic of Armenia, registration number 290.110.1467373, taxpayer number 01365166, registered address: 73 Andranik Street, Malatia-Sebastia, Yerevan 0064, Armenia.: Waverise Tools (tools.waverise.org) and Blik VPN (blik.waverise.org and the Blik Telegram bot). It is part of the Terms of Use.

Payments are prepaid credits or prepaid VPN balance. They are not a monthly card subscription and we do not auto-renew a card charge.

2. How to request a refund

Email info@waverise.org from the address (or Telegram account) used to pay. Include the payment date, amount, provider (Paddle, YooKassa or Heleket) and, if you have it, the payment or transaction id.

Ask within 14 days of the payment unless a longer period is required by the law that applies to you. We refund to the original payment method after the provider confirms the payment. Bank or crypto networks may take several business days after we submit the refund.

Technical product questions go to support@waverise.org. Refunds and contracts go to info@waverise.org.

3. Waverise Tools

Unused USD credits from a top-up are refundable if they are still on the balance and you request the refund within 14 days of that top-up.

A job that has started is a delivered digital service. We do not cash-refund the amount reserved for a completed or in-progress job, including model time that produced a result you dislike.

If a paid job fails or times out on our side, we automatically return that reserved amount to your Tools balance. You may then spend it on another job or ask info@waverise.org to cash-refund the unused credit under this policy.

4. Blik VPN

Unused paid VPN balance is refundable to the original payment method, subject to the 14-day window above and to provider confirmation.

Amounts already debited for a service actually rendered — a used calendar day in active-day mode, or a monthly term that has started — are not refundable as cash.

Promotional money (welcome credit, first-top-up bonus and similar) is spent first, cannot be withdrawn, and is not refunded in cash. A first top-up that received a doubling bonus is refundable only in full: a full refund reverses the bonus, and a partial refund of that payment is not available.

5. What we do not refund

Promotional or bonus credit; consumed Tools jobs; consumed VPN days or started monthly VPN terms; chargebacks already opened with the card issuer (we handle those with the provider instead of a second refund); payments we cannot match to an account after you write to us.

6. Chargebacks

Contact us before filing a chargeback. A chargeback on a delivered job or used VPN period may lead to suspension of the account while the provider investigates.

7. Statutory rights

Nothing in this policy limits mandatory consumer rights. If you are a consumer in the EEA or UK, you may have a 14-day withdrawal right for unused digital services. That right does not apply once a Tools job has run or VPN access for the paid period has been supplied with your request to start, to the extent the applicable law allows.